Privacy Policy

This privacy policy describes how and why Franjipanji collects certain information and protects your privacy within our website: By visiting and utilizing its services, you are agreeing to the terms of this privacy policy and you are expressly consenting to the collection, use and disclosure of your Personal Information in accordance with this privacy policy.


Where we need to collect personal data to provide our services or as required by law, and you fail to provide that data when requested, Franjipanji will not be able to provide services to you.

What Information Do We Collect?

Personal Information and Non-Personal Information is collected on in order to provide services. Personal Information refers to data that allows us to identify or contact you, including, your name, address, phone number, email address, and other non–public information about you that is associated with or linked to any of the foregoing data. Non-Personal Information refers to data that is not associated with or linked to your Personal Information. Non-Personal Information does not, by itself, permit the identification of individual persons.


Personal Information is collected as required to offer our services as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration. In addition, Non-Personal Information such as anonymous, aggregate or statistical data to improve our website and services is also collected.


In order to use some of our services, you may be requested to register online and create an online account. We collect and maintain a record of all data provided when you create the online account and use our services, including but not limited to:


  1. Contact information, including name, phone number and postal and email addresses
  2. User name and password (Please note that password info is encrypted in our systems and we are not able to see its content)
  3. Billing or payment information such as the last 4 digits of your credit card number, name and address (Please note we do not store full credit card numbers in our systems.)
  4. Device information such as operating system and version
  5. Purchase history
  6. Online activity such as the pages you visited, contents reviewed
  7. Communication preferences


We may also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide statistical information such as age, gender or other demographic data. However, unless such information is necessary for the Service or is required by the Terms and Conditions, we do not require you to provide such information to us.


If you enter into a contest or promotion on our website, we will collect the information you provide to participate in such contest or promotion. If you provide us a feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.


We may also collect aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the website, or information regarding types of Internet browsers used to access the website.


Where Do We Store Your Information?

We provide our services in Zimbabwe. If you are located outside Zimbabwe, please be aware that any information you provide to us may be transferred to, and stored in Zimbabwe. By using our service or otherwise providing us your information, you are expressly consenting to this transfer.


How Do We Use Your Information?

We use the information collected to provide our services and to improve our website. We do not sell your information and it is only disclosed to third parties specifically necessary to provide the service you purchased or as required by law.


We may also use the information collected to communicate with you to provide promotional materials about us, if you have elected to receive such communication. You can change your communication preferences and type of information you receive from us by using the unsubscribe function within our emails sent to you or by contacting us by email.


As a necessary part of providing services, we may disclose information collected from you as described in this policy. For example, we may disclose certain Personal Information about you to our third party service providers (e.g., our third party payment processors), as long as they are only using the Personal Information to provide services to


Under certain limited circumstances, we may cooperate with legal investigations and/or we may be subject to legal requirements to disclose information collected through the Site or Services, such as, by way of example, to a court or a governmental agency, and our policy is to provide such cooperation and comply fully with all such legal requirements. We may also disclose Personal Information to protect or defend our customer’s rights or property and/or to investigate any violation or potential violation of the law, this privacy policy, or our Terms and Conditions.


We may use third party advertising companies to serve ads when you visit our website. These companies may use non-personal information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.


If you enter and win a contest or other promotion, your consent to the disclosure of your personal information described below is a condition precedent to receiving the award or promotional products:

  1. To the third party providing the prize for the contest or other promotion, solely to provide you such prize, and
  2. Announcing your name, city, state, and the fact that you won the contest or promotion. If we will be disclosing additional personal information in connection with a contest or other promotion, we will disclose that to you in a separate notice prior to your entering the contest or other promotion. By entering such contest or other promotion, you expressly consent to such disclosures.





What Choices Can I Make About My Information?

Because we respect your privacy, we may from time to time provide certain opportunities for you to indicate your preferences regarding how we use and/or disclose your information.


We may give you the option of declining any future offers or information about new products, promotions or services and our emails have procedures within them to cancel the receipt of any future mailings. To modify your email and text subscriptions, please let us know by contacting us via mail, email, or phone. Please include your full name and the email address associated with your Account and a detailed description of your data request. In some cases, we may not be able to delete your information, and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that you may continue to receive such communication for several days after you contact us, as some emails or text may have been queued before the changes took effect.


We require our third party service providers not to use your information except as necessary to provide the relevant services to us. Nonetheless, we do not maintain responsibility for the manner in which third parties use or further disclose Personal Information collected from you through the website or services, after we have disclosed that information to those third parties. If you do not want Company to use or disclose Personal Information collected about you in the manners identified in this policy as Necessary Communications and/or Necessary Disclosures, you may not use the Site or any Service.


The website may contain links to other third party websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of each and every website you visit. This privacy statement applies solely to information collected by us.


As a registered user, you may access or update your account by accessing your Account Profile, or by contacting us via mail, email, or phone. You may also close your account by contacting us via mail, email or phone. Please include your full name and email address associated with your Account and a detailed description of your request. If you chose to close your account, we may retain some information associated with your account for internal purposes such as backups, fraud prevention, investigations or legal compliance for a period necessary for that purpose.


How Do We Secure Your Information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to only be accessed as stated above.


Furthermore, access to personal information is restricted within our own offices, so that only certain of our employees are granted access to information as appropriate to perform specific jobs and tasks (e.g., performing customer service).


Please be aware that, although we endeavour to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of information arising in connection with the theft thereof. Likewise, Registered Users are responsible for safeguarding the confidentiality of usernames and passwords, and we bear no liability for access to, or use or disclosure of, personal information, if such access, use or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password.


Changes To This Policy

Notices of changes to this Privacy Policy will be posted to keep you informed. Franjipanji reserves the right to modify this privacy policy at any time. If changes are made that materially affect the uses or disclosures of personally identifiable information that has previously collected from you, you will be notified beforehand and provided a mechanism to opt out of the new use or disclosure.